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Returns and Exchanges

Returns / Exchanges

Your satisfaction is our number one priority, therefore, we offer 100% satisfaction guarantee.

Any product which does not meet your expectations may be returned within 7 days from the day you receive it. Shipping charges will apply to exchanges. Please note that returned items purchased with a free shipping offer or promotion will have the standard cost of shipping subtracted from the refund.

Please contact us via email at contact@myjellysandals.com to obtain a return authorization number. Items must be received back at our warehouse within 10 days of receiving your return authorization.

Simply repack and return the unused merchandise securely in its original packaging, items must be in 100% re-sellable condition, with all tags in place, and include a copy of the return authorization email with a brief note explaining the reason for your return/exchange. You will be refunded the cost of the product only, not the original shipping.

Additionally, all shipping to return the product is at the purchaser expense.

For your security, please return your merchandise and insure it with a reliable carrier (e.g., FedEx, UPS, USPS) and keep your receipt and tracking number, jelly Sandals is not responsible for items damaged or lost in transit.

We reserve the right to refuse a refund if the merchandise is not in its original condition.

Please send all returns to:

Jellysandals Return Storage                   

2801 SW 160 Ave, Miramar Fl 33027

ATTN: (your RMA number)

Please allow up to two billing cycles to see your credit post on your statement. In addition, please note that returned items purchased with a free shipping offer or any promotion will have the standard cost of shipping subtracted from the refund.

Important Note: Custom made items, as well as furniture, strollers, stroller accessories, paintings, special orders, and sale items may not be returned or exchanged. Orders may only be cancelled within 24 hours of being placed.   Unused items not returned in their original packaging will be assessed a 25% restocking fee.

 

Please allow up to two billing cycles to see your credit post on your statement. In addition, please note that returned items purchased with a free shipping offer or any promotion will have the standard cost of shipping subtracted from the refund.

Important Note: Custom made items, as well as furniture, strollers, stroller accessories, paintings, special orders, and sale items may not be returned or exchanged. Orders may only be cancelled within 24 hours of being placed.   Unused items not returned in their original packaging will be assessed a 25% restocking fee.